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Account / Login Help!

Why does it say "The user does not exist"?

The email address you entered is incorrect. Double check to make sure you did the following:

  1. Check your spelling. It's easy to misspell an email address.
  2. You must use the email address that created the account. Some parents and students forget which email address was used to create the account.

Why does it say "The password is incorrect"?

The password you are entering is not the password used to initially set up the account. Double check your spelling and capitalization.

I still can't login. Should I reset my password?

If you've tried unsuccessfully to login using the correct email address and correct password, RESET your password by clicking on the "Forgot your password? Click here to reset it." link below the blue Login button. Carefully follow the directions.

I reset my password but I still can't login.

Did you click on the Reset Confirmation Link to confirm your new password? In order to reset your password, you need to enter your account email, a new password and click on the blue Reset Password button. A confirmation email is sent to your email account (the one associated with the email address you use to login here). In that email you must click the "Reset Password Link" link in order for the password to be reset. Once you click on the link, it will take you back to our website where you can login with the new password.

I didn't receive a Reset Password email.

Check your spam/trash folder. Sometimes emails end up there if your email provider doesn't recognize our email address.

Still having trouble?

Send us an email detailing your problem. Click here to email us.

Please include the following information:

  1. What operating system are you using?
    (i.e. Mac: Lion, Mac: Mountain Lion, etc. or PC - Windows 8, PC - Windows 7, etc.)
  2. What web browser are you using? (i.e. - Safari, Internet Explorer, Firefox, Chrome)
  3. Which version of that browser? (ex: if Internet Explorer, version IE 8, IE 7, etc.)

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